Privacy Policy

Privacy Policy

All services, unless otherwise indicated, will be delivered by Health First Surrey, regulated to provide registered activities with the Care Quality Commission.

Health First Surrey Clinic prides itself on the high priority being given to ensuring that our clients are always treated with dignity and respect. We regard this as essential if they are to feel that they are being treated as individuals, and also give us the trust that is necessary in providing quality services.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make an appointment with Health First Surrey.

Personal information we collect
When you visit the website, we automatically collect relevant information. Additionally when you make an appointment through the website, we collect information from you, including your name, date of birth, billing address, payment information (including credit card numbers ) email address  and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Order Information.

How do we use your personal information?
We use the Order Information that we collect to fulfil any appointments placed through the website (including processing your payment information and providing you with invoices and/or results information). Additionally, we use this Order Information to:

  •  Communicate with you
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing your personal Information
We will never share your Personal Information with third parties.

Your rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at office@healthfirstsurrey.co.uk

Data Retention
When you place an order through the website, we will retain your Order  Information for our records unless you ask us to delete this information. Changes: We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or additional services.

Dignity and Respect

Health First Surrey Clinic prides itself on the high priority being given to ensuring that our clients are always treated with dignity and respect. We regard this as essential if they are to feel that they are being treated as individuals, and also give us the trust that is necessary in providing quality services.

Health First Surrey Clinic’s policy is that the following actions will be taken in order to promote privacy and dignity of our clients:

  • Making available a chaperone whenever necessary and desirable.
  • Offering a choice of therapist whenever possible, in particular a choice between a female and a male practitioner when this is required for reasons of cultural sensitivity.
  • Recognising the need for privacy
  • Making sure that consent to treatment is always obtained in advance when this is necessary and desirable.
  • Avoiding the use of using clinical or medical jargon.
  • Avoiding the use of abbreviations that might be confusing for clients and their carers.
  • Offering a choice of options when referring clients so that informed choice can be made.
  • Ensuring that any language difficulties are identified and appropriate interpreting and/or translating services made available as necessary.
  • Making sure that forms, posters, signs, etc are in easy-to-understand format so that clients are not embarrassed by having to ask.
  • Acknowledging the right of clients to refuse treatment and therapies.
  • Always involving clients and their carers closely in decisions about their individual care.
  • Ensuring that confidentiality is maintained, including consulting in private to ensure confidential information is not overheard.
  • Ensuring that all staff behave professionally and with discretion towards all clients and their visitors at all times
  • Your rights to confidentiality will be safeguarded. We will not disclose any personal information about you to a third party unless this has been agreed with you. Agreement to disclose information should only be sought if it is for your benefit, e.g. for the purpose of assisting in your support.
  • Our policy is that any information about you is strictly confidential and that maintaining a position of trust in this regard is paramount. However, because some information is relevant to providing quality support, such information will be shared with members of staff who may be supporting you. Visiting professionals and visitors requiring information will be referred in the first instance to the Registered Manager or the person in charge within the Company. You or, where appropriate, your principal Carer will be consulted where appropriate before information is released.
  • Only relevant Information about you will be stored on our secure database.
  • Information about you is needed in order to enable staff to provide proper support and treatment. Some of the information may also be used for other purposes, such as:
    • Making sure our services meet your needs.
    • Helping staff to review the support they provide to you to help them achieve the highest standards.
    • Investigating complaints or legal claims.
    • Auditing of our services.